Plan your visit
Patient Guide
Helpful information for preparing, arriving and receiving care at Mbarara Doctors’ Plaza Hospital.
Visiting Hours
Please keep visits brief and quiet. Children under 12 are generally discouraged in ICU areas.
Inpatient Admission Guidelines
When admission is recommended by a doctor:
- Proceed to the Admissions / Cashier desk with the admission form.
- Present a valid national ID or passport and any insurance card.
- A deposit or insurance pre-authorisation may be required depending on the estimated length of stay.
- You will be guided to the appropriate ward and oriented by the nursing team.
- Bring personal toiletries, comfortable clothing and any current medications (in original packaging).
Emergency admissions are processed immediately through the Emergency Department — do not delay for paperwork.
What to Expect on Arrival
Registration
Our front-desk team will register you or verify your existing record. Insurance cards and referral letters are helpful.
Triage
A nurse will take your vital signs and assess urgency so that the sickest patients are seen first.
Consultation
You will be seen by a medical officer or specialist according to your appointment or clinical need.
Investigations
If tests are ordered, you will be directed to the laboratory or imaging suite — most results are available the same day.
Pharmacy & Follow-up
Collect medicines from the in-house pharmacy and receive clear instructions for home care and any return visit.
Preparing for Your Visit
Bring with you
- Appointment details or referral letter, if you have one
- National ID or other valid photo identification
- Insurance membership card and pre-authorisation details, if applicable
- A list of current medicines and known allergies
Before you travel
- Confirm clinic time and specialist availability with our team
- Ask your insurer about cover limits and pre-authorisation
- Allow time for registration, consultation and any requested tests
- For urgent or emergency care, call the emergency line or come to the hospital
Patient Rights & Responsibilities
Your Rights
- • Respectful and dignified care
- • Clear information about your condition and options
- • Privacy and confidentiality
- • Participation in decisions about your care
- • Access to your medical records (on request)
- • Complaint and feedback channels
Your Responsibilities
- • Provide accurate health information
- • Follow agreed treatment plans
- • Treat staff and other patients with respect
- • Keep appointments or cancel in good time
- • Settle bills or insurance claims promptly
- • Observe hospital safety and hygiene rules
Frequently Asked Questions
Appointments are strongly recommended for specialist clinics to reduce waiting time. Walk-ins are accepted for general medical and urgent cases subject to capacity.
We accept cash (UGX), mobile money, major bank cards and the insurance partners listed on this page. Corporate accounts can also be arranged.
Yes. Emergency, inpatient wards, laboratory, pharmacy and maternity services operate 24/7. Routine specialist OPD clinics run from 8:00 AM to 8:00 PM.
One attendant may stay with the patient in general wards subject to space and clinical suitability. ICU has restricted visiting.
Request it from the attending doctor or the records office. Official reports may attract a modest administrative fee and require 24–48 hours for preparation.
Insurance & Payment
We work with the partners below. Bring your membership card and valid photo ID, and confirm your cover and pre-authorisation requirements with your insurer before your visit.
Payment: Cash in UGX, mobile money and major bank cards are accepted. Insurance cover and out-of-pocket costs depend on your plan; please confirm details with our billing team.
Call 0789096833 to confirm
Other schemes and corporate accounts may be accepted on a case-by-case basis. Contact our billing desk for confirmation before your visit.
Ask about insurance